Do not buy
Victor Septimio
3/4/2021
i'm very disappointed, i sold my buds + to buy the buds pro. the buds pro is very uncomfortable, using for 1 hour the ear starts to hurt, it doesn't fix well and keeps falling, the battery using the noise canceling ends quickly 4h, and if you cancel the cancellation the noise is very loud, buds + has a very good passive noise cancellation and the battery lasts all day. i do not recommend the purchase, very expensive and bad. i regret selling my buds + to buy buds pro
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
might sound good IF they fit
Lizthelez
3/4/2021
i got these free when i bought my phone... not great.
they sound good, i guess, but it's hard to tell since they don't fit. they will literally pop out of my ear. no need to spend so much on noise canceling tech or cool connectivity if they can't sit in your ear.
i have switch back to my $10 heydays from target.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Disappointed - Horrible design
Harry
3/3/2021
i will request samsung that please send glue or tape for holding these buds inside the ears. pathetic design. became a headache and have to worry that it will fall in next minutes. can't walk or eat. won't recommend it at all.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Fantastic Sound, TERRIBLE FIT
rugatorb82
3/3/2021
the sound on these buds is very well done. the noise cancelling is good not great, but they are buds right.
the fit is quite possibly the worst i have ever experienced. they do not stay in your ears, at all. i have switched tips and nothing works.
nice look don't spend money because of the fit....
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
These are fantastic!
JcaL
3/3/2021
i have owned the galaxy bud+, live, and now the pro. the pro's are definitely the best earbuds so far! they pair extremely well with my s21 ultra, love the touch commands. the active noise canceling works even better than i expected, very good for earbuds! the ambient sound is also much better than it was previously. i really enjoy using voice detect in the gym. if someone comes up to talk to me, once i start talking my music will quiet down and our voices will be amplified. its really amazing! they are a bit expensive, but are cheaper than airpod pros and just as good! (better design in my opinion goes to samsung)
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great but keep falling out my ear.
Franklin
3/2/2021
the sound quality of the ear buds are great, and the noise canceling feature and ambient sound are great. however, what really drives me crazy is they keep falling out my ears and/ or i'm having to constantly adjusting them in my ear. please fix this in the future.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
They fall out and the sound is quality mediocre
Bill F
3/2/2021
they're ok. sound quality is mediocre and the have a tendency to fall out of my ears.
i've tried all the instructions, tips, tricks, and changed tips. they just don't fit well. yes, the tip i'm now using seals around the ear. it's the only tip with any chance of staying in properly.
they have a tendency to fall out of my ears when working out.
the sound quality isn't nearly as good as i expected.
i had a great set of wired earphones from sony that worked great until the earphone jack was removed in the latest phones.
the bose quietcomfort 35 ii's i have are my favorite, but not usable when working out.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
OVAL EARBUD HURTS YOUR EAR
Anoynymous
3/2/2021
who's flipping idea was it to make and earbud oval. it doesn't go in your ear without hurting. i like the design of the iconx much better, shorter battery life yea but it doesn't hurt my ears to wear them for 5 hours. do not do an oval design for a thing that goes into a round ear hole. even kindergartners know you can't put a square peg in a round hole. so why did you guys to id.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Best Buds so far
Samsung Fan for life
2/27/2021
i am super happy with the new galaxy buds pro! i have tried just about every type of wireless earbuds there are and every one of them has some good and some bad. i don't have anything bad to say about these so far. i love how small the case is and doesn't feel bulky in my pocket. the sound is great. it's no bose quality, but for the size (and price) i'm able to hear the lows, highs, and mids very well. the 360 audio is really cool. i also like how it lowers the volume and allows more ambient sound to come in when you start talking, very handy, except when you start singing out loud. the anc is one of the best i've tried so far. people barely hear my surroundings. the battery could be better, but it's not horrible for how small the case is. all in all, i'm very happy with them so far.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Good sound quality, hard to fit in my ears
Bill
2/27/2021
i love the sound of these buds vs. the original galaxy buds i have. however, i can't get them to fit snuggly in my ears regardless of which tips i use or how much i twist them to get them to fit. they don't fit as tightly as my original buds so more ambient sounds gets through regardless of the noise control settings i use in the app.
i can't recommend them. very disappointed. considering returning.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great sound
Ladynewyork
2/27/2021
these ear buds have a great sound and are easy to sync. i like the fit, it's better than the older ones that slipped out sometimes especially when you sweat. i have not had that problem with these.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Best Buds available! Good sound and ANC.
GamerDad
2/26/2021
first of all, when wearing correctly, those buds are very comfortable and don't fall out. people who complain about this need to inserting the tip into ear canal, and then twist the buds towards back of the head.
sound is amazing. it's sounds better than full sized sony wh-1000mx3 while about 80% as good on anc. those buds blows apple ipods pro out of the water both in terms of sound and anc.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Awesome Buds
CM2021
2/25/2021
i receive these buds about 2 days ago i think there a great product there a little expensive but they have good clarity for an earbud, the bass on these buds are not quite the same as the samsung live buds but work well for me.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Sound quality
Clax
2/25/2021
i love the sound and quality of the buds pro, my only issue is how they fit inside my ears. i don't like the way they fit in my ears they don't fit snug it feels like they are going to fall out of my ears, otherwise than that the earphones are great.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Comfort and Sound Quality
EpiG
2/25/2021
i am giving this a two-star rating because when i began using the buds, my inner ears began burning. as i kept them in my ears longer, they continued to burn more. when i took the ear buds out there was a chemical smell, so i naturally smelled the buds and there was a chemical smell to them. i am going to continue to try them out and hope the burning sensation goes away. another reason for the two-star rating is because the ordering process was very slow. when i first placed the order it showed i would get them on the 15th and here it is 10 days later. ugh! hopefully, i will be back in a few days to report that the burning sensation stopped and that the galaxy ear buds are amazing.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
FIt and Sounds Quality
Anton Arsenenko
2/24/2021
when i first read the reviews about the buds falling out i was a bit concerned, but still ordered them anyway. upon arrival, the first thing i tried was the fit; to my surprise they fit quite well and were pretty comfortable, even after a few hours. i could not get them to fall out, i even tried jumping and shaking my head at the same time.
they are more comfortable than the buds+ and the original buds, at least for me.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Sound
Da215Kaos
2/23/2021
just got these today after days of delayed delivery and i am impressed with the sound quality. the build quality is excellent. the sound is great not as bumping as my beats pro but almost as good.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Best Buds Yet
Reggie
2/21/2021
i have purchased each generation of samsung earbuds except for the buds live and i must admit that these are by far the best. the voice detect feature is awesome and the call and sound quality are great. they are a bit pricey but if you own the latest samsung device, these are an absolute must. i would recommend these to a friend.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Performance
Punk213
2/21/2021
battery life and sound are great but only way i can keep them on my ear is wearing them upside down.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
DO NOT BUY
James
2/21/2021
the complaints of them not staying in you ear is real! i ignored it thinking it was a user error, nope! these things do not stay in your ear. tried all the forums, all the different size tips. they work for apx 5 minutes then fall out. cant even use them for a phone call. save your $200 and get something else. these will just sit and never get used.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great sound quality, horrible built.
Kevin
2/20/2021
depending how long you are using your earphones will determine your experience with them. the sound quality is great. i even like the noise cancelation. i'm glad they added water resistant to the pro. the reason i rated the earbuds low is because they do not stay in my ears perfectly due to the earbuds tips. once wax build up, the earbuds starts to slide out and there is always a constant adjustment. even after cleaning my ears thoroughly throughout the day, i am still constantly adjusting the earbuds. this is also frustrating when trying to workout. i have the buds live and they are more stable in my ears than the pro due to the shape and not having the tips.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great headphones.
Wolverine
2/19/2021
way better than the apple gear and the plus versions.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Another great earbud from Samsung
Rbeck
2/18/2021
i received these the pother day and opened them right up as i wanted to try them with my new phone. they come in a nice charging case and were already charged and ready to go. the minute you open the case they want to pair with your phone and work well with the samsung gear app. you use the gear app to set anc and adjust the tone you want like more bass. they come with med tips attached and large and small are in a box with the charging cable. i have seen other reviews that say they fall out of your ears but not true if you put them in correctly. i have had no issues using them when exercising or moving around and they are ipx7 rated
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Not a recommended headphone! Falls off easily!
Sam I am
2/18/2021
this is my first time ever sharing my review on a product online. hope this message goes to samsung administration. please, just keep all the great new features available exclusively to the buds pro, however, bring back the buds/buds+ physical body for a more secure fit. the buds pro fit-in experience sucks! it falls off the ear while exercising. with an ipx7 water resistance option gone to waste!
also, having an automatic multipoint feature with two devices is a plus. especially for those (like myself) who own a samsung phone and a mac laptop.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Wonderful Sound. Moronic Eartip fit.
TheFarstrider
2/18/2021
the sound quality and features are great. however, my experience with the ear tips matches many other people in these reviews. the fit is absolutely terrible. yes samsung support i have read your poorly conceived instructions on how to put these in, and watched the videos. i do not need to be sent another link that doesnt address our concerns. the earbuds slip out every 7 seconds even just sitting at my desk. i have tried all the different sizes that come with the package and none work. this was not a problem with the buds or the buds+. i am hoping that i will eventually be able to buy a set of aftermarket replacement tips that fix this issue but as of right now i am going back to using the buds+ full time.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great Sound - Poor fit
Kyle M
2/17/2021
the sound from these buds is great ( i have buds+ also) but no matter what tip and twisting to seat the bud in my ear, unless i am sitting still and not talking they will not stay in.
they came free with my s21 so it isn't the end of the world but i plan on seeing if one of my friends has better luck and wants them
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Thy won't stay in my ears :(
Connie
2/17/2021
i wanted to use them while running but they won't stay in not even when washing the dishes!!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Not a good fit
Mdub
2/16/2021
the new feature is good....but i've tried all the ear size tips and none of them can provide me a secure fit. ive owned the previous three versions and this one is the worst fit by far. i would just be sitting down eating or talking and the buds would gradually loosen and then fall out of my ear. unacceptable for the price.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
I wanted to love them.
howelal85
2/16/2021
but i don't. they won't stay in my ears no matter what size tip i use. if i smile, chew, or bend over they fall right out. they only stay in if i use the smallest tip, but then they hurt my ears so bad i can't stand them for more than 10 minutes. the sound is great, but that doesn't do me much good when i can't keep them in my ears. i had them for one day and one slipped out and hit the sidewalk and the silver coating chipped off. super disappointed and feel like i wasted my money. my original galaxy buds are much better and they were half the price.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Nailed the audio, but the comfort is a big letdown
BriG
2/16/2021
i own the buds and buds+. both good in terms of audio, but i never felt they were amazing. the buds pro sound amazing and can compete with some over the ear headphones i own. the spatial audio is really nice and opens up the soundstage. however where the buds/buds+ excelled in terms of fit and comfort, the buds pro fail for me. none of the included eartips provide a secure fit and i can't keep them on for very long without discomfort. the left one fits worse than the right. i'm constantly having to adjust them when i'm on a call, and i've hung up on people several times because i'm trying to make them stay in my ears. the "block touches" option in the wearable app might exist to address a known flaw with these. these simply won't do until i find some eartips that work.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Please recall
Copado71
2/15/2021
got these along with the s21 ultra preorder. they look and feel very good but once they are in your ear they just wont stay in. ive tried all size buds and nothing helps
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Dissapointment
Christiaan
2/15/2021
i was super excited about these earbuds. when they 1st arrived, they were amazing. the audio was so clear, and the noise cancelling worked so well.
then, i received a phone call. the right earbud disconnected from the phone. a few seconds into the call the left earbud disconnected as well. after the phone call, only the left ear bud would connect to my phone, it was if the right one didn't exist. i put both buds back in the case to cycle the power. i had to do this 3 times before the right one would reconnect. thinking this was a fluke, i tried to make a phone call. same thing happened, except the left one did stay connected through the phone call.
the design is also the worst out of the line. they are too heavy to stay in when moving around.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Great sound, terrible fit
Jaimie
2/15/2021
got these with my new s21 5g and was looking forward to me (espcially since the s21 doesn't have a headphone jack), but i can't get them to stay in. i've tried the different tips, read the "how to wear" article that has been linked in other reviews, and watched a video with no success. even as i type this, the left bud is popping out of my ear. so disappointing. there is no possible way i could wear these at the gym or any other location/activity with constant motion.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Sound
Cardi
2/14/2021
these ear buds are better but need to be ergonomically fitted so they stay on the ear.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Very Poor fit
SAMDave
2/13/2021
while these buds have great features, the fit is awful (yes samsung, i have read and re-read the how to wear your bud article) the problem with these as many other reviewers have stated is a combination or not fitting well in some people's ears and the weight of the bud. no matter which "tip" i use i can't get these to stay put in my ear. they are heavy and slip out, if you happen to talk while wearing..slip out, move..they slip out, bend over..fall out, they suck! would like to return exchange but i'm at day 16 since receiving and i don't see a return option. beware unless you have giant ear cavities you may have trouble with these buds!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Horrible, horrible fit. Don't buy
James
2/11/2021
i've had almost every generation of the galaxy buds and i'll admit my original fear was that they wouldn't fit. ironically the 3 other sets i've had before this fit absolutely perfect. never fell out, doing runs or excercises jumping around or even upside down.
the buds pro are the opposite. you can't even use these for more than a few minutes without falling out. i've tried all the different ear tips. i even called samsung (on the website it says you can get different tips if you call) after nearly 3 hours on hold, getting transferred between sales and service departments 4 separate times they said they don't have other tips.
don't even post a response that you're sorry and to try the fit guide because i already have.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great Experience
AWM418
2/11/2021
these are the most comfortable ear buds i've used with great sound quality. i have that most others are uncomfortable and produce a weak sound. these are extremely comfortable and music quality is great.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
oh well :/
Sandra
2/11/2021
seems like this is the common problem, they wont stay in! i have changed the silicone tips to see if that helped and it did, but just a tiny bit. i also had the buds plus and those fit amazing! that wing tip really came in great use! funny, i loved the matte black case from the buds, then the buds plus was glossy (not a fan), and now yay we have matte black again but what difference does it make when they dont stay or feel secure in your ear! the sucky part is i'll just pay again for an upgrade and hope that its better than this...oh well.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Terrible fit, great sound
Timothy
2/11/2021
going from the regular galaxy buds to the pro was a nice upgrade on sound but sadly samsung broke something that should of stayed the say since day one. the little removable rubberized wing that went around the headphones was superb for stability and didn't need to be removed. i tried every tip from the pro and the old buds and it didn't help.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Constant Active Bluetooth Connection
Brian
2/10/2021
i had the 2017 gear iconx buds, and they were great! when done, i'd put them in the case to charge, they'd disconnect from bt.
buds pro don't do this. when i'm done and put them in the case, bt connection remains active, and phone audio remains assigned to buds, in the case, with the lid closed.
no audio is played through them like this, but i can barely take the bud out, and the audio starts immediately.
i must manually disconnect bt, or switch audio back to the phone.
samsung must update app/buds to allow 'case closed disconnect'!
i contacted support, did troubleshooting, i was told that the case was being connected to the phone.
"not be able to disconnect once you place the earbuds on the charging case as it is the actual case that is being connected to your smart phone"
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great sound quality and completely immersive!
Johnmatt
2/9/2021
love the sound quality indoors! mic is very clear during calls in and outside. only beef is i like the ear wing tips they were great. i do not use these buds more than one at a time usually for audio books so i haven't fully tested the battery capabilities. love love love them!!!!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Missing some customization, but great sound
Topphantom007
2/8/2021
these are missing some customization, but you can change a few important ones. the option to text support before this review is pointless. they only showed a link to the features i already knew about. i'm also still bitter about not getting my credit for pre ordering my note 20 ultra. overall these are better than my power beats pro, they have many more features and actually sound better, plus aren't apple.... if you're in the market for $200 headphones these are up there. definitely better then beats, and jbl in this bracket. hopefully samsung will fix a few run time issues (i only got 1.5-2 hours with ambient sound on medium.) and honor their pre order deals.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Nice sound and Bass, unfortunate connectivity
Willz
2/8/2021
although they mostly seam to work on my samsung device, they most defiantly do not work or are supported on any windows 10 bluetooth enabled device.
seams like a dumb move to have the cheaper models support other platforms other than android.
if you are lucky you can connect these to a mac or windows device but if not its "tough love"
so far i have found no workaround to get the buds to work on windows 10.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
New Earbuds Pro
LEE1
2/7/2021
good fit and sound comfortable, with volume control , case works as a charger with or without the case plugged in for a while at least. paired with a bunch of devices all paired ok.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Huge disappointment
Marc
2/6/2021
ordered these with my s21 ultra and was expecting them to be great. i have the original galaxy buds and love them so i thought these would be a nice upgrade. they have one major problem. they do not stay in your ears! they fall right out anytime you talk or smile. you also can't adjust them without hitting the pause button on accident. i don't understand how you release a $200 pair of earbuds without making sure they will not fall out. only reason for two stars instead of one is because they do sound better than the originals and have better ambient sound. wish i never bought these
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great sound if they would stay in my ears.
Wpickensjr
2/6/2021
samsung swung with great strength on this one, but as it soares out of the park it crossed the foul line. features are great. battery life is great. i purchased to use at the gym. the fit is terrible and earbud tip construction is very cheap. i have read the fit guidelines from samsung and followed directions exactly, however when running after a few minutes they begin to slip out of my ears. i quickly give them a nudge to put back in place....... however this activates the touch controls and stops the music. i have seen samsung 's reply to other complaints and have followed the instructions with no resolve to my issue.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Quality control issue
Quest
2/4/2021
the sound is great. but the quality control is bad. after one week's use, the left earbud start to produce static noise, which is related with specific environment noise. the noise is showing up in both modes (ambient sound mode and noise cancellation mode).
i tried to ask online chat to request a replacement, but the csr told me they cannot do the replacement, instead of it, ask me to do the return and rebuy. the return option is gone in my account for this one even though it's still within 15days. i found a service request option and tried to submit a repair for it, but the samsung won't let me do it. the website now asked me to call 1-800-samsung and remove the service request option.
it's really frustrating!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Poor Ear Design - Great Sound Quality
Nelson
2/4/2021
the buds pro and live have a difficult time staying in the ear. the original ones were much better, but sound quality was not as good. you can't do any kind of exercise with these in the ears. if you are a "on the go" person, these aren't for you. i love samsung products, but you need to come up with a better design for the active person.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Nice design but a regretful acquisition.
Sabertooth
2/4/2021
as alluded to by other owners and/or users of the galaxy buds pro headphones, the battery life is beyond bad: atrocious would be more appropriate.
a boltune wireless headphone at well under 50 bucks is a much better purchase considering what you get for shelling out 200 bucks for the galaxy buds pro.
samsung missed the mark significantly with these headphones. my advice to anyone looking to acquire these: don't; just don't. unless you're okay with the huge and lasting disappointment after trying them out.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
The Airpod Killer, This Galaxy Buds Pro is a Boss
CISCO
2/4/2021
just bought these earbuds and they are amazing the battery and the charging what the charging case is amazing they stay alive for as long as you want and the sound quality in the clarity that you get with these earbuds you can hear as clear as day.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
